• Supervise and monitor the customer service team, assess and provide regular performance-related feedback.
• Handles all front facing customers interactions – involving receiving service complaints, promoting new products and updates, and investigate customers related issues.
• Collect, analyze, and present data related to customer experience periodically to the department manager and management.
• 3 years work experience in customer service-related field
• Strong communication skills (verbal and written) both in Lao and English.
• Skillful in persuasion and negotiation.
• Strong problem-solving skills with full attention to details
Contact us: firstname.lastname@example.org