Best Telecom

ຮັບສະໝັກພະນັກງານ Customer Service Supervisor

 Key Responsibilities:

• Supervise and monitor the customer service team, assess and provide regular performance-related feedback.

• Handles all front facing customers interactions – involving receiving service complaints, promoting new products and updates, and investigate customers related issues.

• Collect, analyze, and present data related to customer experience periodically to the department manager and management.

 Qualifications:

• 3 years work experience in customer service-related field

• Strong communication skills (verbal and written) both in Lao and English.

• Skillful in persuasion and negotiation.

• Strong problem-solving skills with full attention to details

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