Best Telecom

Quality Assurance (Call Center)

  • Key Responsibilities:
    • Participates in design of call monitoring formats and quality standards, participates in customer and client listening programs to identify customer needs and expectations
    • Performs call monitoring and provides trend data to site management team, provides actionable data to various internal support groups as needed and Provides feedback to call center team leaders and managers
    • Prepares and analyzes internal and external quality reports for management staff review and Coordinates and facilitates call calibration sessions for call center staff.
    • Perform other duties as assigned




  • Previous experience in the fields of customer service and call center
  • Excellent verbal, written and interpersonal communication skills
  • Strong motivational and empowerment skills and Knowledge of reporting
  • Focus on quality and customer service and must be able to effectively deal with people at all levels inside and outside of the Company
  • Remains calm under pressure.
  • Ability to multi-lingual is a plus and successfully operate in a fast-paced Team management. Able to work hard (after working hour, if needed)


Submit your CV via Email: or call for more information: 021 844 287.